Professional Services Contact Center Engineer

RingCentral - Denver, CO 80285
RingCentral - Denver, CO 80285
RingCentral - Denver, CO 80285
Job Description
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you possess the ability to thrive in a fast-paced environment?  We are looking for candidates with an entrepreneurial spark!

We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

The Professional Services Engineer at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner Nice inContact. This role will drive implementation of Nice InContact Studio and Central functionality within new Contact Center ACD designs and training.

**Responsibilities:**

**TECHNICAL**

- Providing technical configuration for IVR specific to InContact Studio programming
- Consulting, Design and development of IVR integrations
- Enterprise account exposure – high end contact centers
- Providing process, data and object modeling in a variety of application and database environments.
- Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
- Providing technical architecture leadership, analysis, design, development, and enhancement
- Expertise in industry leading contact center technologies
- MS office knowledge (excel, project plans, smartsheet, visio)

**BUSINESS**

- Presenting a professional image in conduct, attitude and attire
- Assisting with the development of client information management standards and evaluation of technology trends
- Consulting experience

**Bonus Experience:**

- Contact center operational experience
- Contact Center software solution experience
- Previous experience with contact center workforce management, quality management or analytics systems
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